Last updated: 26 September 2026
How delivery works
Because every order starts with a conversation, we confirm the delivery method, cost and estimated arrival with you before you pay, so there are no surprises.
Timelines
Most knits ship within a few business days. If a colour is between batches, we'll tell you when the next one is ready.
Shipping costs
Shipping costs depend on your location and chosen delivery speed, and are shown in your order link before you pay.
International orders
Outside the US? Get in touch. Where we can ship to your country, we'll confirm options and costs. Any customs duties or import taxes are set by your country and are usually paid by the recipient.
Returns & exchanges
Wrong size? Email hello@wearvale.com with your name and order details, and we'll arrange an exchange for unworn knits with their tags on. We'll explain any other return options when you get in touch.
Sending a knit for repair
Email us a photo of the damage first. We'll send return instructions and let you know when your knit is mended and on its way home.
Damaged or lost parcels
If your order arrives damaged or doesn't arrive, contact us straight away and we'll resolve it with you and the carrier.